Patient Service Representative

Patient Service Representative

Looking to elevate your career? Join us!

Location: South Austin, TX

Hours: M-F 8a - 5p (Saturdays as needed)

Department Highlights:

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here is what you will need:

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite: knowledge of eRAD software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner
• Completely and accurately register patients including input of demographic and insurance information into our ERAD (Radiology Information System) and verifying accuracy of existing information
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the 3rd year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits