Patient Service Representative

Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 18699 N 67th Ave, Suite 110, Glendale, AZ 85308

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:30am-5:00pm, Rotating Saturdays

Department Highlights

• Compassion and empathy to our patients and the team
• Consistent high patient satisfaction scores
• Supportive team dynamic and work life balance

Here is what you will need:

• High School diploma
• Two years of healthcare registration or customer service experience strongly preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the third year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.