Lead Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 107 Centre Sarcelle Blvd, Suite 701, Youngsville, LA 70592

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:00am-4:30pm, occasional Saturdays

Strong team collaboration
Compassion and empathy to our patients and the team
Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here is what you will need:

Minimum of two years' experience in healthcare or patient care required
High School diploma
Two years of healthcare registration or customer service experience preferred
Basic knowledge of medical terminology preferred
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations
Ability to sit and/or stand for long periods of time
Forms strong working relationships within the team
Strong computer skills using Microsoft Office Suite required
Prior supervisory experience preferred

Manages daily operations of the front desk.
Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
Participates in front office and company training as scheduled.
Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
Communicates team member coaching and counseling opportunities to Center Director.
Completes incident reports on an as needed basis.

A Great Place to Work for the fourth year in a row!
Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.