Director Of Operations

Director of Operations

Looking to elevate your career? Join us!

Work Location: West Florida - position requires travel.

Work Hours: Primarily Monday - Friday, 8am - 5pm

Department Highlights:

• Opportunities for career development and growth within the organization.
• Exposure to a growing and fast paced environment.
• Ability to work in a highly collaborative work environment across multiple functional areas.

Here is what you will need:

• 5 years of previous healthcare industry experience required.
• Previous hospital leadership experience is preferred.
• 2 years of supervisory experience preferred.
• 2 years of multisite management preferred.
• Current ARRT certification preferred.
• Current non-restricted licensure in the state of work location preferred.
• Knowledge of database software and RIS software, SECTRA preferred.
• Proficient in Microsoft Office Suite.
• Ability to present information and financials to executive level partners.

A Day in the Life of a Director of Operations:

• Provide services and support for the following areas:
• Effectively handles patient complaints and escalates as appropriate, as evidenced by patient survey scores.
• Develops and/or manages procedures and systems to respond to issues, brings them to successful resolution; follows up to ensure efficacy of the problem management process.
• Ensures MQSA compliance as it relates to tracking, QA/QC and credentials by reviewing required record keeping at each regions center.
• Ensures compliance with all policies and procedures Facility management.
• Resource for escalation of all lease and vendor issues.
• Identifies opportunities for consolidation and / or cost savings within region.
• Liaison between Solis and property management companies.
• Absorbs Center duties for centers in the region that do not have an assigned.
• Organizes electronic communications and maintains documents for easy and efficient retrieval.
• Ensures execution of repeatable model playbook across lines, including quality measures.
• Participates and monitors continuous improvement efforts with region.
• Ensures that centers are utilizing all available resources from the home office and the contact center.
• Mentors and develops Center Operations Directors and future leaders for the region.
• Oversees human resource management function at the center, ensuring compliance with employment laws, company policies, guidelines, and procedures.
• Sends critical documentation (EEO charges, garnishments, legal documents) to HR within 24 hours of receipt and follows up accordingly.
• Creates and maintains frequent and open communication and positive relationships with team members as evidenced by surveys and turnover.
• Responsible for decisions relating to hiring, disciplinary actions, grievance discussions, coaching, development and recommendations of actions and decisions applicable for center staff.
• Conducts and supervises orientation and training for center team members covering the Solis Way, Promise Book, and Playbook.
• Collaborates with account executive and clinical leadership to develop and present the monthly business reviews.
• Fiscally responsible for labor budget, supplies budget, revenue targets, profitability targets, patient care goals, turnaround times and cost for procedures.
• Analyzes regional business and develops short and long term plans for revenue growth (including capital investments) and ensures ROI is achieved.
• Evaluates and provides feedback on new opportunities including relocation, acquisitions, and renovations.
• Point person for the operational issues or concerns for all referring physicians.
• Understanding of the competitive environment, including marketplace, industry competition, and regulatory environment to ensure Solis is competitive in the marketplace.
• Builds positive, professional relationships with members of the community.
• Creates an environment that fosters collaboration and professionalism within the region.
• Uses reward and recognition fairly to motivate and inspire.
• Creates an environment that fosters and supports the Promise Book.

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.