Service Suite Account Manager

Service Suite Account Manager

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

The Service Suite Field Account Manager serves as the primary business liaison for assigned dealership Fixed ops departments, ensuring operational excellence, customer satisfaction, and revenue growth as it relates to our Service Suite and MPI solutions. This role combines relationship management, performance analysis, and strategic consulting to help clients maximize platform utilization, efficiency, profitability, and retention in their service, operations.

What You'll Do

Client Relationship Management

• Build and maintain strong relationships with service managers, advisors, and dealership leadership.
• Conduct regular check-ins to ensure satisfaction and identify improvement opportunities.

Service Suite and MPI Program Oversight

• Implement and monitor MPI tools and workflows across client locations.
• Train service teams on inspection protocols, digital tools, and reporting standards.
• Analyze inspection data to identify trends, gaps, and revenue opportunities.

Performance & Reporting

• Track key performance indicators (KPIs) such as inspection completion rate, upsell conversion, and technician compliance.
• Prepare and present performance reports to clients and internal stakeholders.

Revenue & Retention Growth

• Identify upsell opportunities and promote value-added services.
• Collaborate with sales teams to onboard new clients and expand existing accounts.

Account Administration

• Recommend workflow enhancements based on inspection data and client feedback.
• Stay current on industry best practices and emerging technologies.

What You'll Bring

Required:

• 3–5 years of experience in automotive fixed operations (service, parts, or body shop) or related account management role.
• Strong understanding of dealership operations, OEM warranty processes, and service marketing strategies.
• Proven track record of meeting or exceeding account performance goals.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency in Microsoft Office Suite, CRM systems, and dealership management systems (DMS).

Preferred:

• Experience in consulting or business development within the automotive sector.
• Familiarity with metrics such as service absorption rate, hours per RO, and parts gross profit margins.

Core Competencies

• Analytical Thinking – Ability to interpret operational data and make data-driven recommendations.
• Customer Focus – Commitment to client success and service excellence.
• Business Acumen – Understanding of P&L impacts and revenue optimization in fixed ops.
• Problem Solving – Quick, effective resolution of operational and relationship challenges.
• Collaboration – Works effectively with internal and external teams to deliver results.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.