IT Service Desk Technician

It Service Desk Technician

Soleo Health is seeking a full-time IT Service Desk Technician to support our core business needs in St. Louis, MO. Join us in Simplifying Complex Care!

This is a hybrid role working 2 days in office and 3 days from home.

Soleo Health Perks:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position:

The IT Service Desk Technician is the first line of technical support across the organization, responsible for handling incidents and service requests with a focus on ensuring secure, highly available IT services. This role plays a critical part in maintaining end-user satisfaction, supporting infrastructure initiatives, and building secure, resilient systems. Responsibilities include:

• Provide responsive support to end users via ticketing system, phone, and email, meeting or exceeding SLA targets
• Support and troubleshoot issues related to user accounts, hardware, and enterprise applications (e.g., Active Directory, Okta, Office 365)
• Provision and manage devices, ensuring all assets are secure, patched, and compliant with company standards
• Be willing to take a lead role in local site management tasks, including network connectivity and equipment readiness
• Assist with infrastructure rollouts and initiatives, including site upgrades and technology refreshes
• Identify recurring issues and contribute to problem management processes and root cause analysis
• Actively contribute to a culture of continuous improvement, secure practices, and resilient service delivery
• Ensure adherence to cybersecurity and compliance protocols in all IT operations
• Deliver outstanding customer service with a professional, positive attitude and high problem-solving aptitude

Schedule:

• Must be able to work full time 8am-5pm, 40 hours per week
• Must be able to work a hybrid schedule- 2 days in office, 3 days from home
• Must be able to participate in an on-call rotation
• Must have IT support Technician experience, preferred healthcare background

Requirements:

• High School Diploma or GED required. Post graduate technical training preferred.
• Strong technical knowledge of Windows and iOS environments, Active Directory, and Office 365.
• Excellent troubleshooting, communication, and time management skills.
• Passion for technology, customer service, and ongoing learning.
• Ability to thrive in a fast-paced, team-oriented environment with a focus on secure, resilient operations.

About Us:

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo's Core Values:

• Improve patients' lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

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