Service Engineer (contract)

Job Title

Provides contractual service and assists customers with problem solving support regarding the Company's products/applications/solutions. Experience and knowledge in, but not limited to Company products. Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product/application/system audits, and assist Accounts Manager/Area Manager and sales teams prepare new business proposals. Ensure implementation of the Company's service commitments at all client sites.

Responsibilities:

• Support to Sales team in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
• Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
• Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
• Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
• Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
• Assist in the development of troubleshooting service guides and bulletins on existing products.
• Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
• Whenever required, work with regional team toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
• Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
• Provide information to Sales team of accounts and assist in answering customer questions.
• Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicles. Responsible for reading and complying with Solenis policies on Safety, Product Stewardship and shipping of analytical samples. Complies with all local safety regulations.

Qualifications:

• Technical Diploma/Degree in Chemical Engineering.
• Possesses strong chemical and mechanical aptitude.
• Experience in servicing Customers.
• 1-5 years of experience and understanding pulp & Paper and applications or related chemical field. Fresh graduated are welcome.
• Proactive and forward thinking.
• Autonomous self-starter with good interpersonal and communication skills.
• Fluency in English, Bahasa Malaysia and Mandarin.

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.