Field Service Representative North East England

Field Service Representative – North East England

Location: North East UK Department: Field Service Company: Diversey

At Diversey, we are pioneers and facilitators for our clients across a wide range of global industries. With revolutionary cleaning and hygiene technologies—including floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry—we empower our partners to maintain the highest standards of hygiene and safety.

The Opportunity

Are you a proactive problem-solver with a passion for building strong relationships and delivering exceptional service? We are looking for a Field Service Representative to join our dynamic team. In this pivotal role, you will support our customers in the North East region, ensuring the effective use of our industry-leading chemicals and equipment through expert training and on-site support.

What You'll Be Doing

Service Excellence

• Provide exceptional service to key strategic and national accounts.
• Follow tailored service plans to ensure customer satisfaction.

Hands-On Responsibilities

• Deliver comprehensive training sessions to client teams.
• Conduct on-site audits to assess performance and adherence.
• Monitor product effectiveness and suggest improvements.
• Minimize downtime using remote diagnostics and tools.

Collaboration & Customer Engagement

• Work closely with National and Internal Account Teams to align on service objectives.
• Identify opportunities for upselling and cross-selling; share insights with sales teams.
• Maintain detailed records and reporting using Salesforce for clear communication.

What We're Looking For

Core Competencies

• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proactive mindset and a commitment to continuous improvement.
• Confidence to work both independently and as part of a team.

Skills & Experience

• Proven track record in customer service or a field-based service role.
• Technical proficiency and IT literacy, particularly with Excel and Salesforce.
• Experience in the cleaning, hygiene, or related industries (preferred).
• A full UK driving license is required.

Why Join Us?

At Diversey, we invest in the whole person. Our culture is built on:

• Diversity & Inclusion
• Flexibility & Well-being
• Respect & Collaboration
• Safety & Security

We believe in providing a positive and safe working environment where every team member feels valued and supported. We prioritize:

• Long-term career development
• Employee engagement and satisfaction
• Work-life balance and flexibility

We welcome your unique perspective. We recognize that not every candidate will meet every requirement. If your background differs from our ideal profile but you believe you could add value in this role, we encourage you to apply. We're interested in what makes you you.

What We Offer

• Competitive salary and compensation package
• Comprehensive benefits
• Professional growth and development opportunities
• Inclusive, supportive workplace culture

Equal Opportunity Employer

Diversey is proud to be an Equal Opportunity Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, race, gender identity, sexual orientation, religion, disability, or national origin.

Ready to make a difference? If you're passionate about service, technology, and helping customers succeed, we'd love to hear from you. Apply now and take the next step in your career with a world-class company.