Customer Service Representative | Campinas/sp

Customer Service Representative

Work Location: Campinas

Work Model: Hybrid

Main Activities:

• Establish open communication with customers and the field team to ensure any changes or impacts on customer expectations are communicated in a timely manner.
• Provide support and take ownership of concerns, resolving them according to Key Performance Indicators (KPIs), and when necessary, coordinate activities with other departments to ensure complete customer satisfaction.
• Address customer concerns with an ownership mindset to identify root causes and communicate with key stakeholders to prevent similar issues.

Key Responsibilities:

• Serve as the primary point of contact for the Sales Team regarding all matters related to the order and distribution process.
• Process orders promptly and record any special instructions.
• Provide accurate and timely daily reports to ensure the order-to-cash process is fulfilled.
• Actively participate in relevant meetings to identify ways to improve service for internal and external customers.

Technical Requirements:

• Fluency in English with excellent written and verbal communication skills.
• High school diploma or equivalent; college degree and/or bachelor's degree preferred.
• Over 5 years of relevant professional experience in Customer Service and/or Account Management preferred.
• Computer proficiency (SAP, Salesforce, Microsoft Office, Gmail, and Google Docs).
• Ability to be punctual and work full shifts.
• Access to high-speed internet for occasional remote work.
• Ability to work on local holidays to support North American business operations.

Behavioral Requirements:

• Proactivity
• Assertive communication
• Organization and discipline
• Ethical conduct and integrity

About Solenis

We are a chemical company committed to solving complex challenges in water treatment, process improvement, and hygiene for customers in the consumer, industrial, institutional, food and beverage, and pool and spa water markets. We do this through people, expertise, and technology. We are a global leader in the production and application of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including the consumer, industrial, institutional, food and beverage, and pool and spa water markets.

Our mission is to be a trusted partner and deliver value by solving operational and sustainability challenges with the right people, the right expertise, and the right technology—offering solutions that help preserve natural resources and promote cleaner and safer environments.

At Solenis, you'll find an excellent work environment with autonomy, challenges, and growth opportunities. We value diversity and are continuously working to become a more diverse and inclusive company every day, which is reflected in our recruitment processes.

We emphasize that everyone is welcome, regardless of gender, race, sexual orientation, gender identity, age, disability, or any other characteristic. The selected candidate must demonstrate exemplary work ethics and high standards of integrity.

Come be part of the Solenis team!