Operational Core Responsibilities

Operational Core Responsibilities

Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.
Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.
Communicate maintenance outcomes to Customer Service to support timely client updates.
Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims.
Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims.
Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team.
Ensure service ticket tracking, follow-up, and closure within agreed SLA response time.
Process quotations and invoices for vendors and subcontractors in accordance with established workflows.
Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.

Department Support Roles

Department Support Roles

Provide technical and non-technical support for internal process improvements such as training module development, standard MOS creation, and SOP updates.
Gather feedback and evidence of design failures, installation quality issues, or material defects, and escalate with recommendations to the Division Lead or Manager.
Support internal programs by HR, QSHE, and other departments to promote teamwork, safety culture, and continuous improvement.
Support other regional or utility O&M teams when required, especially during resource constraints or emergency support needs.