Monitoring Support Specialist

Assist in daily monitoring of customer systems using monitoring platforms.

Identify basic system status (normal / offline / low performance).

Record monitoring findings accurately in tracking sheets.

Update customer system data in Google Sheets / internal databases.

Maintain organised and accurate records for monitoring and service follow-ups.

Assist in preparing simple monitoring summaries when required.

Support the customer service team by providing updated system information.

Assist in drafting basic customer updates (under guidance).

Help follow up on pending monitoring-related cases.

Organise monitoring records, reports, and screenshots.

Support other administrative tasks related to monitoring and customer service.

Perform ad-hoc duties assigned by the supervisor.

Admin / Customer Service Intern (monitoring Support) (PG)