Technical Operations Manager – Junior - Remote Eligible

Technical Operations Manager

SOFTSWISS continues to expand the team and is looking for the Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values.

Key Responsibilities:

1. Handling technical operations requests from first line support about transactions issues and Payment Methods work
2. Roll out a customization of new Clients Customization Payment Methods on the Client's website
3. Technical troubleshooting about transactions and Payment Methods
4. Maintaining the efficiency of payment systems
5. Interaction with payment systems
6. Analysis and identification of patterns in problems with payments with subsequent reporting
7. Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
• Clear understanding of how the Payment System works
• Strong knowledge of transactions flow
• Knowledge of the basics of WEB architecture
• Higher or incomplete higher education, preference for graduates of technical universities
• English and Russian not lower than Upper Intermediate level
• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to Have:

• Experience with JIRA, Jenkins, Gitlab
• Experience with monitoring systems (ELK)
• Understanding of information and application security, SSH, and access credentials

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.