Technical Account Manager – Middle - Remote Eligible

Middle Technical Account Manager

SOFTSWISS continues to expand the team and is looking for a Middle Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

SOFTSWISS Jackpot Aggregator

Multi-purpose iGaming solution that introduces the Jackpot-as-a-service business tool and integrates with any gaming project

The Technical Account Manager (TAM) serves as the bridge between clients and our technical team. TAMs are responsible for guiding new clients through successful integrations, supporting existing partners, and ensuring a high level of service quality.

Key responsibilities:

• Manage the technical integration process for new clients, from planning to launch.
• Configure and support products for existing clients.
• Diagnose and resolve technical requests within the TAM's area of responsibility.
• Collaborate closely with internal teams (integration, support, development, infrastructure).
• Participate in the preparation of documentation and training materials for clients.
• Document processes and contribute to their continuous improvement.

Requirements:

• Experience in a similar role (TAM, Account Manager, Technical Support, Integration Specialist), preferably in B2B SaaS or iGaming.
• Understanding of APIs, logs, integrations, and basic web technologies.
• Languages: English and Russian — Upper-Intermediate (B2+) or higher.
• Strong communication and information structuring skills. Experience with Jira, Confluence, Postman, or similar tools.
• Nice to have: Experience with integrations in iGaming or related fields. Basic SQL knowledge.
• Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA/GitLab.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events