Technical Account Manager – Middle - Remote Eligible

Technical Account Manager

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values.

SOFTSWISS Sportsbook Platform

A sports betting platform that allows you to operate a sports betting business online.

Purpose of the role:

1. Support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
2. Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

• Process and resolve client queries, acting as the first line of technical support.
• Analyse client requirements and translate them into actionable tasks for the development team.
• Maintain and monitor the technical infrastructure to ensure stability and uptime.
• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients.
• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues.

Required experience:

• B2 level in English, B2/C1 level in Russian.
• Solid understanding of API communication and reading log files.
• Good command of HTML, CSS, and knowledge of web performance and SEO principles.
• Basic knowledge of Quality Assurance practices and Figma.
• Strong analytical, organizational, and communication skills.

Nice to have:

• Experience or knowledge of the iGaming/Sportsbook industry.
• Confident use of browser DevTools for troubleshooting and diagnostic.

Our benefits:

• Full-time remote work opportunities and flexible working hours.
• Private insurance.
• Additional 1 Day Off per calendar year.
• Sports program compensation.
• Comprehensive Mental Health Programme.
• Free online English lessons with a native speaker.
• Generous referral program.
• Training, internal workshops, and participation in international professional conferences and corporate events.