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Support Manager – Junior - Remote Eligible
Manage client support requests and maintain gaming infrastructure performance
Remote
Junior
12 hours agoBe an early applicant
SOFTSWISS
A software company specializing in online casino platforms, gaming solutions, and blockchain services for the iGaming industry.
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Support Manager
SOFTSWISS continues to expand the team and is looking for a Support Manager. We need a true and accomplished professional who shares our culture and values.
SOFTSWISS Game Aggregator A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners' helpdesk systems
- Working on a schedule 5/2, 6 PM to 3 AM, and 10 AM to 7 PM
Required experience:
- Higher or incomplete higher education / technical education is an advantage
- B2 level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
Nice to have:
- Technical support experience (the second line)
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
About SOFTSWISS
A software company specializing in online casino platforms, gaming solutions, and blockchain services for the iGaming industry.