Support Manager

SOFTSWISS continues to expand the team and is looking for a Support Manager. We need a true and accomplished professional who shares our culture and values.

SOFTSWISS Game Aggregator A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Key responsibilities:

Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners' helpdesk systems
Working on a schedule 5/2, 6 PM to 3 AM, and 10 AM to 7 PM

Required experience:

Higher or incomplete higher education / technical education is an advantage
B2 level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable

Nice to have:

Technical support experience (the second line)

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

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Support Manager – Junior - Remote Eligible

SOFTSWISS

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Support Manager

Support Manager – Junior - Remote Eligible

About SOFTSWISS