People Operations Specialist – Senior - Remote Eligible

People Operations Specialist

SOFTSWISS is hiring a People Operations Specialist to join our dynamic HR team. We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the Role:

In this role you will create a stable, understandable and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience and support are the main priorities.

Key Responsibilities:

Leadership of the People Operations Team- Setting tasks, monitoring the implementation of SLA based on employee requests- Mentoring and development of specialists

Process management and optimization- Development and implementation of standards for processing employee requests- Building effective flows in Jira, Slack, etc.- Maintaining a knowledge base, monitoring the relevance of guidelines and templates

Automation and digitalization of HR services- Initiation and coordination of automated solutions (bots, forms, integrations)- Interaction with IT and digital teams to improve the employee experience

Coordination with other HR functions- Support for the initiatives PX, HRBP, HRSS, TR, TD- Participation in joint retrospectives, projects and quality surveys

Metrics and service quality- eNPS/CSAT tracking by People Operations- Analysis of appeals, identification of pains and points of improvement- Tracking SLA by People Operations

Required Experience:

Work experience in HR services or People Operations is 2-3 years, including 1+ year in a leadership role

Knowledge of the basics of personnel administration and employee lifecycle

Experience working with Jira, Confluence, Slack, Service Desk—as a plus

High operational organization, systems thinking, customer orientation

Willingness to dive into processes and see room for improvement

Ability to adapt quickly and prioritize under high load conditions

High learning ability and focus on Digital-first

English language C1

Russian language C1

Nice to Have:

Experience in implementing process automation (bots, forms, knowledge bases)

Understanding of EX/UX approaches in service processes

Experience in creating or maintaining HR Helpdesk

Experience of participating in transformational projects within HR

Our Benefits:

Full-time remote work opportunities and flexible working hours

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons with a native speaker

Generous referral program

Training, internal workshops, and participation in international professional conferences and corporate events