Business Account Manager - Middle - Remote Eligible

Business Account Manager

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values.

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.

Key responsibilities include:

• Establish and nurture strong long-term relationships with clients and key people on client's side
• Understand client business specifics and how it operates
• In collaboration with the team and client's key people identify the potential issues and problems client business is facing to propose solutions to solve them
• Create client's development plan and strategy
• Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
• Resolve ongoing issues and problems
• Forecast and track key projects metrics

Required experience includes:

• English B2
• Russian B2
• Strong communication, negotiation and team collaboration skills
• Strong knowledge of IT industry and how the major processes function
• 2+ years in account management and/or customer success management
• Previous experience with creating and implementing strong relationships with clients

Our benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.