Business Account Manager - Middle - Remote Eligible

Business Account Manager

SOFTSWISS continues to expand the team and is looking for a business account manager. We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Sportsbook Platform

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team's goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.

Purpose of the Role:

• Manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
• Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.

Key Responsibilities:

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
• Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
• Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.

Required Experience:

• Fluent in English (B2+) and Russian (B2), written and spoken
• Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
• Proven experience managing multiple B2B clients or operators
• Solid knowledge of sportsbook operations, betting markets, and industry trends
• Strong communication, negotiation, and relationship-building skills
• Experience with CRM systems, analytics tools, and KPI-based decision-making

Nice to Have:

• Experience with upselling and revenue growth strategies
• A data-driven mindset with the ability to analyse operator performance and take proactive action
• Familiarity with internal workflows across TAMs, product, and sales team
• Knowledge of Portuguese, Spanish or German is a plus

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events