Patient Services Manager 2

Lead Patient Dining Excellence

Sodexo is seeking a Patient Services Manager 2 to join the team at Crouse Health, a 425-bed acute care hospital located in Syracuse, NY. This highly visible leadership role will oversee patient dining operations through Sodexo's "At Your Request®" (AYR) bedside dining program while supporting retail dining services within the hospital's "EAT" branded retail program. The Patient Services Manager will lead and develop a team of approximately 20 union employees, ensuring exceptional patient satisfaction, operational efficiency, and service excellence.

The ideal candidate will bring strong customer service leadership, union workforce management experience, and a passion for patient-centered hospitality.

This position works Monday–Friday from 12:30 PM – 9:00 PM, with every 3rd weekend (hours may vary based on the needs of the business).

Why Join Sodexo?

At Sodexo, we believe that food plays an important role in healing and patient experience. As a Patient Services Manager at Crouse Health, you will have the opportunity to positively impact patients every day while leading a dedicated team focused on hospitality, quality, and service excellence.

Key Responsibilities

As the Patient Services Manager, you will play a key role in delivering an outstanding patient dining experience while supporting operational excellence across nutrition services.

• Oversee daily operations of the At Your Request® patient dining program, including trayline execution and meal delivery
• Lead, mentor, and develop a team of approximately 20 union frontline employees
• Manage staff scheduling and labor coverage in a fast-paced healthcare environment
• Serve as the primary liaison between nursing units, clinical teams, and food service operations
• Interact with patients and families to ensure satisfaction and resolve service concerns
• Monitor and analyze patient satisfaction metrics and implement service improvement initiatives
• Implement performance improvement and quality assurance programs to elevate nutrition services
• Ensure compliance with Sodexo policies, HACCP standards, and regulatory requirements
• Serve as the onsite expert for patient dining and ordering systems, including HealthTouch software
• Support food quality oversight, production coordination, and inventory/ordering processes

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The ideal candidate will bring strong leadership skills and healthcare foodservice experience.

• Prior experience leading and directing a patient delivery or bedside dining program
• Experience managing teams in a unionized environment
• Strong background in customer service and patient satisfaction
• Experience scheduling and supervising frontline staff
• Familiarity with HealthTouch nutrition software
• Knowledge of regulatory standards including Joint Commission (JCAHO) and CMS
• Strong organizational, project management, and communication skills
• Ability to manage multiple priorities in a fast-paced hospital environment
• Passion for delivering a high level of hospitality and service excellence

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.