Patient Services Manager 2

Patient Services Manager 2

Sodexo is seeking a passionate leader for a Patient Services Manager 2 at Penn State Health's flagship 628-bed medical center, Penn State Health - Milton S. Hershey Medical Center. HMC is central Pennsylvania's only locally based academic medical center. A Magnet-designated hospital since 2007. Provides high-level, patient-focused medical care. The Milton S. Hershey Medical Center is the only medical facility in Pennsylvania to be accredited as a Level 1 trauma center for both children and adults. Hershey Medical Center shares its Hershey campus with Penn State Health Children's Hospital, Penn State Cancer Institute and Penn State College of Medicine.

We are a leader in cultivating spirit of inclusion and client partnership. If you have a passion to serve others and experience managing high volume accounts and large teams...apply now!

The successful candidate will:

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• have oversight of the patient Services area, patient food service production, and diet office;
• ensure excellence in service quality and delivery schedules;
• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
• work with the diet office to review and address any patient menu/meal concern;
• daily patient meal rounding;
• identify process improvement initiatives and oversee the implementation;
• employee training for compliance, safety, sanitation, customer service and HR Functions;
• ensure and drive efforts for Gold Check Standards & HACCP guidelines;
• work with the culinary team staff to address any customer complaints or issues relative to food items

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs, 401(k) Plan with Matching Contributions, Paid Time Off and Company Holidays, Career Growth Opportunities and Tuition Reimbursement. More extensive information is provided to new employees upon hire.

Is this opportunity right for you? We are looking for candidates who have:

• union management experience;
• food management experience with a focus on patient services and satisfaction;
• have the ability to be creative and innovative;
• have a strong working knowledge of food safety and sanitation guidelines;
• have a commitment to quality and customer service;
• have excellent leadership and communication skills;
• provide direction, guidance, and supervision of patient hospitality employees at patient care units;
• serve as senior and primary representative of patient care activities

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.