Food Operations Manager 2

Food Operations Manager 2

Turn operations into outcomes—food, safety, satisfaction. Sodexo is seeking a Food Operations Manager 2 to lead day-to-day food service operations at NYC Health + Hospitals/Lincoln

NYC Health + Hospitals/Lincoln is a flagship 362-bed facility in Bronx, NY with a diverse patient population. Known for its excellence in patient care and innovation, Lincoln utilizes a Cook-Chill production system, serving more than 800 meals each day, and is conveniently located near public transportation. A parking garage is also available with discounted rates for employees.

The Food Operations Manager 2 will ensure high-quality service for patients, staff, and visitors while maintaining rigorous compliance with health, safety, and regulatory standards. This role will manage a team of approximately 60 union employees and partner closely with hospital leadership to deliver exceptional outcomes.

What You'll Do

1. Lead daily operations across patient dining and retail/café service in a Cook-Chill environment (retherm, holding, distribution).
2. Drive food quality, safety, and sanitation compliance (HACCP/DOH/Joint Commission); conduct routine audits and corrective actions.
3. Manage a union workforce (~60 employees): scheduling, training/in-services, coaching, performance feedback; foster engagement and recognition.
4. Partner with clinical, nursing, and support departments to align service with patient-care goals and satisfaction targets.
5. Oversee purchasing, inventory, cost controls, and production planning to meet budget and labor targets.
6. Optimize trayline and café throughput, service recovery, and customer experience; monitor and act on patient/guest satisfaction data.
7. Utilize Sodexo tools/systems for menu management, production, food safety, and labor/financial reporting.
8. Support inspections, surveys, and regulatory readiness; lead continuous improvement projects.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Required:

• Progressive leadership experience in food & patient service management within healthcare or high-volume institutional settings.
• Demonstrated success managing unionized teams (work rules, scheduling, basic CBA familiarity).
• Strong operational discipline: food safety, sanitation, production, and service standards.
• Proficiency with MS Office and comfort with enterprise/operations systems (scheduling, purchasing, inventory).
• Excellent communication, collaboration, and change-management skills.

Preferred:

• ServSafe or equivalent food safety certification; NYC Food Protection Certificate (or ability to obtain).
• Experience in hospital patient dining (trayline, room-service or modified models) and retail/café operations.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.