Food Operations Manager 2

Food Operations Manager 2

Sodexo is seeking a Food Operations Manager 2 for NYC Health + Hospitals/Carter in Upper Manhattan, NY. NYC Health + Hospitals/Carter, named after Henry "Hank" J. Carter, in recognition of his 50 years of support for New Yorkers with disabilities and more than $30 million in donations to NYC Health + Hospitals. Rated one of the Best Nursing Homes by Newsweek, Carter has a 164-bed CMS 5-Star-Rated Skilled Nursing Facility and 201-bed Long-Term Acute-Care Hospital (LTACH) that is nationally recognized for pulmonary care, with decades of experience in ventilator weaning.

The Food Operations Manager 2 will report to the General Manager and be responsible for leading a team of approximately 37 union employees, including Food Service Supervisors and Patient Services Managers. This leadership role is integral to the success of a cook-chill patient dining program, offering both restaurant-style and in-room dining services to residents and patients.

*This is not an entry-level position*—we're seeking a seasoned leader with post-acute, DOH, JCAHO experience to qualify. Must be comfortable with client relations, budget compliance and patient experience in a union environment.

Must be flexible to work varied shifts and every other weekend.

Key Responsibilities

Key responsibilities include:

• Providing daily oversight of food operations, ensuring efficiency, quality, and service excellence
• Leading, coaching, and developing frontline staff, supervisors, and managers to foster a high-performance culture
• Overseeing onboarding, training, and ongoing development initiatives to ensure compliance and operational consistency
• Collaborating closely with the Patient Services team to ensure a seamless dining experience that meets individual patient needs and exceeds expectations
• Maintaining strong client relationships and supporting client satisfaction through responsive communication and high standards of service
• Ensuring compliance with all Sodexo policies, local regulations, and food safety guidelines
• Supporting operational goals, including labor management, cost control, and quality assurance

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Required: Proven experience in healthcare food service management
• Experience managing unionized teams in a hospital or long-term care setting preferred
• Strong leadership, communication, and team-building skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Deep knowledge of food production systems, safety standards, and patient satisfaction strategies
• Flexibility to work varied shifts and every other weekend

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.