AI Operations & Strategy Lead

AI Operations & Strategy Lead

At Snappr, we empower businesses to drive sales through better visual stories. We use technology to produce and deliver high-quality imagery that businesses need, leveraging our network of professional photographers and our AI products. We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content, building a future where we help businesses drive growth and sales by telling better visual stories.

About the role:

As an AI Operations & Strategy Lead, you will play a key role in shaping and optimizing the integration of visual content operations and our AI technology. You'll lead a team of specialists in delivering high-quality AI-generated visual content, ensuring consistent excellence across outputs. While leading a team, consider yourself as an owner of Snappr and our AI operations, where you will drive continuous improvement by re-engineering processes and identifying new opportunities for increasing efficiency and our bar for quality.

What You'll Do:

• Lead and manage day-to-day operations, ensuring efficiency, quality, and adherence to established processes.
• Manage and mentor a team of specialists, providing guidance, support, and fostering a collaborative team environment.
• Initiate continuous improvement in operational processes and policies
• Drive and monitor key performance indicators (KPIs) - focusing on efficiency, productivity, and quality - to ensure the team meets or exceeds performance targets
• Design and implement performance improvement plans for team members who require such assistance
• Act as a point of contact for escalated issues and provide timely resolutions
• Communicate with Senior Operations Manager/s and Head of Operations to ensure projects are on track
• Collaborate with Product and Engineering teams in ideating and testing new features and tools to improve user experience and operational efficiency
• Use data to define problems and design solutions
• Monitor and produce regular performance reports
• Foster a culture of continuous improvement, innovation, and excellence within the operations team

Signals That You Are Fit For The Role:

• 4-5 years of progressive experience in operations, with at least 2 years in a people management or project management role.
• Experience in effectively leading a team, including overseeing projects or programs from planning to execution.
• Experience in a startup or high-growth environment is strongly preferred.
• Demonstrated experience in driving and achieving Key Performance Indicators (KPIs)
• Strong analytical and problem-solving skills
• Knowledge of Google Sheets or Excel would be an advantage.
• Familiarity with Adobe Photoshop is a plus, but not a hard requirement
• Adept at using AI tools (e.g., ChatGPT, Gemini)

Job Benefits:

• Competitive Salary
• Php 1.5-2K/month transportation allowance
• Day 1 HMO (w/ 2 free dependents)
• Meals provided daily + free coffee and snacks
• 20 days of paid time off!
• Company Equity
• Great workspace in Ortigas CBD