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Guest Service Desk Agent

Provide exceptional guest check-in, check-out, and activity booking support at the resort
Jeffersonville, Vermont, United States
Entry Level
yesterday
Smugglers' Notch Resort

Smugglers' Notch Resort

A family-friendly ski resort in Vermont known for its extensive ski programs and year-round mountain activities.

2 Similar Jobs at Smugglers' Notch Resort

Guest Service Desk Agent

Are you a people person who loves making guests feel welcome? Join our team as a Guest Service Desk Agent and be the friendly face that sets the tone for an unforgettable stay!

What You'll Do:

  • Greet guests with a warm, genuine welcome upon arrival and departure.
  • Ensure smooth, efficient check-ins and check-outs while delivering top-notch customer service.
  • Provide expert guidance on resort programs, package inclusions, dining options, and local attractions.
  • Assist guests with booking all resort activities.
  • Manage room reservations and process billing adjustments as needed.
  • Address guest questions and concerns in person and over the phone with a positive, problem-solving attitude.
  • Perform additional tasks as assigned to enhance the guest experience.

What We're Looking For:

  • Enthusiastic individuals with a positive, can-do attitude.
  • Strong communication and active listening skills.
  • Comfort with computer technology and the ability to multitask in a fast-paced setting.
  • Detail-oriented, self-motivated team players.
  • Prior customer service or resort experience is a plus!

Schedule & Availability:

  • Daytime, evening, weekday and weekend shifts are available.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Guest Service Desk Agent
Jeffersonville, Vermont, United States
Support
About Smugglers' Notch Resort
A family-friendly ski resort in Vermont known for its extensive ski programs and year-round mountain activities.