Territory Service Manager

Territory Service Manager – Sports Medicine, Delhi/Amritsar, India

At Smith+Nephew, we design and manufacture technology that takes the limits off living!

Primary responsibility of Territory Service Manager is to repair Endoscopy equipment and instruments.

What will you be doing?

The Territory Service Manager is responsible for Endoscopy equipment and instruments which are under warranty or out of warranty, set up processes for servicing function, maintain repair equipment, adhere to quality policies laid down as per QMS (Quality Management System) & as laid down by GBU (Global Business Unit).

• Repair of equipment and instruments as per Company set guidelines in defined area.
• Pre-installation service check of equipments Installation of equipments and associated hardware.
• Completing preventive maintenance of equipments as per plan.
• Record and upload all reports related to installation, repair and preventive maintenance in the available ERP.
• Achieving the revenue targets for CMC, sales of accessories, etc.
• Assisting sales and marketing team in meetings, conference or elsewhere as the need arises.
• Maintenance, upkeep and tracking of service pool and demo equipment. Upcountry customer visits in company approved mode of transport for meetings, negotiations, etc.
• Adherence to Company's Code of Conduct and Compliance to QMS (Quality Management System).
• Attending OT to observe surgery, understand and perform In-service programs with users.

What will you need to be successful?

Successful candidates would need the following:

• Graduate/Bachelor of Engineering
• Licenses/Certifications: Optional, but good to have
• Overall 6-9 years of service support background in healthcare industry, Key account management, strong communication skills
• Driven and result oriented approach
• Strong communication, interpersonal skill
• Strong analytical skills and problem-solving skills

Travel Requirements: 50–75%

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving.
• Your Future: Medical coverage + Policy exclusions and insurance non-medical limit.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law's Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship

R86161