Senior Servicenow Developer

Senior ServiceNow Developer

At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Senior ServiceNow Developer. This role involves being responsible for the development of ServiceNow applications/modules. To have deep expertise with ServiceNow development standard processes including scripting, and integration and will collaborate with multi-functional teams to deliver high-quality ServiceNow solutions aligned with business objectives. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together!

What will you be doing?

• Be responsible for the design, development, and implementation of ServiceNow solutions including ITSM, ITOM, HRSD, SPM, Portal or other modules based on business needs.
• Good knowledge on ServiceNow applications and facilitate process automation using Flow Designer, Workflow, Script Includes, Business Rules, and UI Policies.
• Integrate ServiceNow with third-party tools using REST/SOAP APIs and MID Server configurations.
• Participate in requirement gathering, technical design, and code reviews, ensuring alignment to standard processes and platform governance.
• Develop and maintain ServiceNow Service Portal widgets, catalog items, and custom applications.
• Solve and resolve incidents, defects, and enhancement requests related to the platform.
• Collaborate with architects, business analysts, and project managers to translate business requirements into technical solutions. Stay ahead of with the ServiceNow platform and make recommendations for improvements and innovations.
• Mentor junior developers and provide technical guidance to the development team. An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their team and with business/functional leaders.
• Embraces Innovation and Change: Continuously looks for better ways to enhance our processes, services and products.

What will you need to be successful?

• Education: Bachelor's Degree or equivalent experience in Computer Science, Information Technology, or related field.
• Certification/Licenses: ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer or Implementation Specialist certifications are a plus.
• Operating Mode: Hybrid: Work from office: 2 days in a week.
• Experience: Minimum 5+ years of hands-on experience developing on ServiceNow platform.
• Expertise in developing and configuring modules such as ITSM, ITOM, CMDB, Discovery, HRSD, etc.
• Strong proficiency in JavaScript, Glide API, HTML, CSS, and AngularJS (for Service Portal).
• Knowledge of Agile/Scrum methodologies and DevOps practices (ATF, CI/CD, Git).
• Experience with ServiceNow integrations (REST, SOAP, LDAP, SSO, SCCM, etc)
• Exposure to ServiceNow GRC/IRM, ESG, or ITOM Predictive AIOps is a plus.
• Validated ability to work with globally located, culturally diverse teams. Knowledge of consignment and loaner business processes is preferred.
• In-depth understanding of ACLs, roles, data policies, and platform security.
• Proficient in building collaborative teams, maintain calm, stay focus and instil that ability in others, and be effective communicators.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website.

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law's Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.