Chargé De Support Applicatif H/F

Chargé De Support Applicatif H/F

With four strong and complementary Parisian fashion brands - Sandro, Maje, Claudie Pierlot & Fursac - SMCP is a leading international player in accessible luxury. The Group has experienced strong growth since its inception, driven by the relevance of its strategy and the talent of its teams; 6600 passionate entrepreneurs who share the ambition to make SMCP the global leader in its segment. The Group operates 1,730 points of sale worldwide and its brands are present in 47 countries. It achieved a turnover of 1.2 billion euros in 2023. SMCP offers the same employment opportunities to all, without any distinction. In this regard, all applications are processed solely on the basis of skills and experience.

Description Du Poste

Within the IT Department, and more specifically within the Operations Division composed of 6 employees, you will be responsible for ensuring the operational maintenance of IT applications.

Reporting to the Operations Manager, your duties will include:

• Assisting users, providing technical expertise (N1 and N2);
• Analyzing the causes of incidents and proposing corrective action plans, in collaboration with other teams in the DOO;
• Tracking and handling incidents (using the GLPI HelpDesk software);
• Documenting and evolving the operational procedures;
• Providing support for potential new tools deployed in the company;
• Ensuring the proper functioning of applications (review of configuration, settings), and inter-application flows (execution, integration, processing of anomalies);
• Ensuring the proper functioning of IT tools (Scheduler, ESB, CDC tool...);
• Maintaining procedures and respecting the confidentiality of information to which, by virtue of your job, you may have access;
• Being a force of proposal to provide and implement feasible and adequate solutions, taking part in improvements and evolutions;
• Communicating effectively with different suppliers.

Qualifications

You hold a degree of Bac+5 with successful professional experience of at least 2 years on application support.

• Good mastery of SQL; SQL queries
• Knowledge of Excel, ESB (Anypoint Platform), Scheduler (VTOM)
• Ideally, knowledge of Cylande/Cegid solutions (Storeland/Winstore), SalesForce solutions (SFCC, SFSC,…), WMS (Reflex) among others
• Relational and writing skills
• Teamwork and good communication
• Reliability, rigor, pragmatism, responsiveness, availability, friendliness, good management of priorities
• Technical English proficiency.

Additional Information

#INDFR