Production Support Specialist II

Production Support Specialist II

SMBC is seeking a Production Support Specialist who has a strong passion for Production Support and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will assist with various providing support on technical issues requiring in-depth debugging and expertise in production Middleware software applications. They will be given opportunities to participate to work with the Development Middleware and Interface teams to support changes through the SDLC and will play a key role in working with team members and technologies to fulfil projects and technical requirements. This role will report to the Director of Application Production Support.

This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Objectives: Delivery

• Support various development teams across the Americas and EMEA to ensure middleware components are tested and deployed through the environment.
• The role requires a high level of skills to support critical middleware components providing technical guidance and leadership across the organization.
• Provide subject matter expertise based on past experiences of SOA and ESB implementations
• Creating Message Models/Sets and Message Definitions using WSDLs, XML Schemas, MRM and TDS formats (CSV, SWIFT, NACHA and X12).
• Migrating message flows and message sets from IBM Integration Bus 10.x to ACE
• Creating, performance tuning, and troubleshooting message flows
• Experience with IIB migration to ACE is added advantage.
• Experience with IBM KAFKA product is a plus.
• Supporting message flows using Compute Nodes, SOAP Nodes, HTTP Nodes, Routing Nodes, Mapping Nodes, Java Compute Node, Java Custom Nodes, FileInput and FileOutput Nodes and Database Nodes. Experience in Programming Languages: Korn Shell scripts, PERL, Java, SQL, C, C++.
• Project management, business analysis and IIB toolsets, including the MS Office Suite, Visio, MS Project, TOAD and PVCS Code management.
• Working with Operating systems such as UNIX (AIX), Linux (RHEL), Windows (2008/2012).
• Working with Databases such as Oracle 9i, 10G, 11i, PL/SQL, Stored Procedures.
• Experience with a wide variety of testing tools and techniques, ex. MBTestClient, JUnit and Test Director.
• Management skills to coordinate Change Management and production issues among multiple depts.. (Business, Operations, Vendor).

Qualifications and Skills

• 5-7+ years of experience with IBM WebSphere Message Broker 9.x +/IBM Integration Bus 10.x
• Strong WebSphere Message Broker and WebSphere MQ technology skills required to provide architecture and design solutions in the areas of Information Integration Architecture and Governance.
• Ensure Service implementation consistency, speed of delivery, and promote reuse through creation of reusable middleware assets.
• Experience with Datapower, WSRR, BPM, Rational Integration Tester (IBM Green Hat) and some other IBM tools preferred.
• Computer skills are a must with the following software tools:
• Database: Oracle 9i /10G/11i, PL/SQL Stored procedure.
• Application: IBM Intergration Bus 10.x, IBM WebSphere MQ v9.x or higher, MQFTE v9.0 or higher.
• eG monitoring for Middleware components is added advantage.
• Programming languages: Korn shell, Java, XML, Perl.
• Operating Systems: Unix (AIX), Linux, Windows, MS Office: Excel, Word, Power Point.
• Have strong verbal and written communication skills.
• Ability to demonstrate a self-motivated and disciplined approach to learning and working.
• Ability to work in a team environment and demonstrate leadership skills when needed.
• Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.

Additional Requirements

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.