Production Support Specialist

Production Support Specialist

SMBC is seeking a Production Support Specialist who has a strong passion for Regulatory Reporting Technology and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will gather business requirements from various product stakeholders and lead the development planning of assigned technical products. They will be given opportunities to participate conduct market and technical research and analysis to inform the feature set and performance requirements. This role will report to the Director of Risk & Regulatory Reporting Application.

This is a hybrid role, requiring the successful candidate to attend our Tralee office. Current hours of support are 11am until 7 pm Monday – Friday.

Role Objectives: Delivery

• Engage in production support as L1/L2 and make sure that the automated batch processes meet SLAs.
• Production request/queries need to be addressed on timely manner and communicate effectively to Controllers/Users.
• Investigate and resolve incidents, ensuring minimal impact to business operations.
• Daily TWS batch monitoring and escalate to upstream system based on the delays and communicate to respective stakeholders.
• Given an issue understand the logs, run the SQL queries, and debug the issue in granular level.
• Interactions with Users and L3 support to coordinate on day-to-day issues.
• Documenting the support issues and updating the status on daily scrum call.
• Knowledge on Axiom Controller View and Azure Data Factory and Databricks jobs.
• Knowledge of Microsoft PowerBI tool. Troubleshoot issues around reports, DAX, PowerQuery.
• Axiom code migration and validate the reports in UAT/Prod.
• Reg reporting code migration and involve on the regression testing process.
• Incident management process flow needs to be followed and closed on timely manner.
• Strong in SQL and PL/SQL programming skills.
• Hands on experience on SQL scripting, AXIOM Controller View, UNIX, and Shell Scripting.
• Excellent interpersonal skills, ability to interact with people at all levels and good communication.
• Worked extensively with geographically distributed and culturally diverse teams, involving interaction with clients and other team members.

Qualifications and Skills

• 3–5 years of experience in IT, preferably in the banking or financial services domain.
• Strong knowledge of job scheduling tools like TWS
• Experience with SQL, Unix/Linux commands, and scripting (Shell, Python, etc.).
• Experience on IBM ETL DataStage, Denodo, Oracle SQL Developer, SQL Server Management Studio and JIRA.
• Understanding of incident, problem, and change management processes (ITIL framework).
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical audiences.
• Strong documentation and reporting abilities.
• Ability to demonstrate a self-motivated and disciplined approach to learning and working.
• Ability to work in a team environment and demonstrate leadership skills when needed.
• Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.