Client Services Representative I

Client Services Representative I

Our SMBC Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). Work together and problem solve along with our product team to assist in resolving issues. Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers. Develop strong knowledge of internal policies and procedures in order to effectively execute processes.

Qualifications and Skills

Must be fluent in Japanese. Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry. Education: BA/BS Degree preferred. Business Japanese and English language skills a must Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries. Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward. Ability to clearly communicate verbally and in writing across various communication settings and styles. Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact. Ability to anticipate customer's needs. Ability to quickly learn internal policies and procedures, think independently and suggest solutions. Hybrid working: Recommend working in the office twice a week.

Additional Requirements

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.