Technical Support Electrician

Technical Support Electrician

At Smart Energy, our Technical team gives our Home Electrification Specialists the confidence to recommend the right solution for every customer while upholding our high standards for safety, quality, and customer experience.

The Role

As the Technical Support Electrician you will work across the Technical team and will be responsible for reducing missing information handovers between Data Entry and Sales Specialists, scheduling and coordinating meter board upgrades, and managing return to site visits for technical issues that prevent deal lodgement.

You will also oversee product warranty claims, provide guidance to the Connects team on connection applications, and may assist with escalated maintenance activities as required by the business. This role regularly liaises with contracted electricians to arrange works while keeping customers informed of progress. Leveraging their trade experience, the Technical Support Electrician acts as a subject matter expert on meter board upgrades, warranty processes, connection application requirements and common installation challenges. They ensure efficient resolution and stronger communication between office teams, field staff and customers.

As a Technical Support Electrician, you will be responsible for:

• Scheduling return to site visits for any technical or maintenance work orders that prevent deal lodgement
• Quoting and scheduling meter board upgrades, including service fuses, and coordinating with contracted or non-contracted electricians
• Providing guidance to the Connects team on connection application requirements and supporting them to resolve issues quickly
• Assisting with the product warranty process by helping track the return of faulty stock and supporting confirmed warranty cases through to resolution in collaboration with the Warranty team
• Communicating with customers, installers and internal teams to support the progress of warranty and other technical cases
• Working with solar technicians to solve escalated post install quality assurance issues
• Helping our Support team address pre and post install technical questions from Sales Specialists and customers
• Contributing to continual improvements of our internal knowledge base and procedures

What you bring:

• Electrical trade qualification (e.g., Certificate III in Electrotechnology Electrician) or equivalent
• Proven experience in solar PV system installation or electrical field work – advantageous
• Current Australian driver's license
• Working at Heights and Electrical Safety training certifications are advantageous

Valuable Skills and Attributes

• Strong technical and practical skills in electrical and solar system installation
• Excellent problem solving and diagnostic abilities
• Attention to detail and commitment to quality workmanship
• Good communication and customer service skills
• Ability to work independently and as part of a team
• Commitment to safety and adherence to WHS policies
• Passion for renewable energy and sustainability

Why Join Smart Energy?

Smart Energy is not just another workplace. We're a dynamic, fun and high performing team that values innovative thinking and strategic action. If you're looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that's as ambitious as you are.

Friday drinks

Young fun team with a work hard-play hard driven menatilty

Incredible annual Christmas Party held in either Byron or Sydney

Progression Pathways and ongoing support and training

Fantastic team culture (we work hard and have fun doing it)

We are a thriving start-up that has experienced remarkable growth of 115% this year. At our workplace, we actively welcome new ideas and foster open discussion. Our culture values and encourages creativity and innovation, making it an exciting time to become part of the team. Join us now and explore the potential for personal and professional development within our dynamic company. Join an award-winning, well resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable.