Vice President - Services

Head Of It Services And Consulting

We are seeking a dynamic and experienced Head of IT Services and Consulting to lead our Services Entity. This senior leadership role is critical for driving revenue growth, expanding headcount, and enhancing our business development, pre-sales, and client management efforts. The ideal candidate will have a strong background in IT services, proven leadership capabilities, and a strategic mindset to navigate and succeed in a competitive market. This role involves collaborating closely with sales, marketing, and technical teams to ensure our IT services meet the needs of potential clients and support the achievement of sales targets.

Key responsibilities include:

• Define and execute the software services vision aligned with the organization's 3–5 year growth strategy.
• Oversee the execution of business development initiatives and ensure alignment with company goals.
• Implement strategic plans to drive revenue and headcount growth.
• Stay ahead of emerging technologies including Generative AI, Low-code/No-code platforms, cloud-native services, and Edge computing.
• Identify and pursue new business opportunities to increase revenue streams.
• Develop pricing strategies and service offerings that meet market demand and profitability targets.
• Plan and execute headcount growth strategies to support business expansion.
• Collaborate with HR to attract, recruit, and retain top talent in the IT services sector.
• Build and mentor high-performing, cross-functional global teams.
• Scale workforce capabilities in areas like AI engineering, cloud migration, cybersecurity, and product thinking.
• Lead global delivery operations with a focus on agile execution, cost optimization, and customer satisfaction.
• Establish and monitor KPIs around productivity, quality, and time-to-market.
• Drive platform engineering and reusable IP/assets across engagements.
• Participate in pre-sales process, including proposal development, presentations, and negotiations.
• Build and expand CXO-level relationships with key enterprise clients and strategic accounts.
• Act as a trusted advisor to clients, providing strategic insights and recommendations.
• Ensure high levels of client satisfaction and retention.

Required qualifications include:

• Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred.
• 20+ years of experience in IT services and consulting, with at least 8-10 years in a senior leadership role.
• Proven track record of driving revenue and headcount growth.

Preferred qualifications include:

• Strong leadership skills with the ability to inspire and motivate teams.
• Experience in managing large, cross-functional teams and complex projects.
• Deep understanding of business development processes and techniques.
• Demonstrated success in acquiring and managing high-value clients.
• Excellent client management skills with a focus on building long-term relationships.
• Ability to understand client needs and deliver tailored solutions.
• Strong strategic planning and execution capabilities.
• Ability to identify market trends and adapt strategies accordingly.
• Strong financial management skills, including budgeting, forecasting, and financial analysis.
• Ability to drive profitability and manage financial performance.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships at all levels.
• In-depth understanding of IT services, solutions, and industry trends.
• Ability to stay current with emerging technologies and best practices.

What we're looking for in the ideal candidate:

Visionary leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on.

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We've evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.