Technical Service Representative

Technical Service Representative

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power — we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy — we'd love to meet you.

Position Overview

We are seeking a Technical Service Representative who is responsible for providing the highest quality of customer support through the technical support telephone hotline. Duties include answering incoming calls to the service line and resolving all types of customer issues, providing assistance to installers in the field, providing technical training to internal personnel, creating tickets to dispatch to field service teams and providing support to other departments.

Primary Duties / Responsibilities

• Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA.
• Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports.
• Provides technical training to internal personnel on the technical aspects of SMA's product line and develops training materials.
• Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors' products.
• Other duties as may be required or assigned.

Required Qualifications

• An associate degree is required
• A four-year degree in a technology-related field is preferred
• Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement.
• Experience in renewable energy is preferred but not required.

Preferred Qualifications

• Knowledge of solar electric (PV) installation, system design and/or inspection is preferred.
• Knowledge of mathematical concepts, including graphical representation of data, is preferred.
• Knowledge of basic electrical theory is required.
• Proficiency in the English both written and verbal, is required.
• Spanish language, both written and verbal, is preferred.
• German language skills are a plus.
• Customer focus and a service-oriented attitude are required.
• Ability to communicate on the phone with customers while taking detailed notes is required.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Excellent interpersonal, communication and presentation skills are required.
• Excellent organizational skills are required.
• Ability to analyze and solve problems.
• Ability to work under time pressure and stress.
• Ability to handle multiple projects in parallel.
• Ability to work individually as well as part of a team NABCEP certification is a plus.

We Offer

• Pay Range: $27.43 - $33.41, hourly, dependent upon experience
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment