Service Now Director, IT Business Management/operations

Director, IT Business Management/Operations, Service Now

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Director, IT Business Management/Operations, Service Now provides operational oversight and coordination for all hospital Information Technology processes and resources. Develops long and short-term strategies to support Network Operations for IT Systems supporting the applications in their domain. Navigates the interrelationship of stakeholders and lead cross-functional teams that span across the organization and all levels of staff and leadership to ensure a centralized approach to supporting IT enterprise service management products.

Job Duties and Responsibilities:

• Responsible for Strategy and the IT systems and Teams supporting the applications in their domain
• Oversees the vendor selection process, contract management, implementation and support conforming to the IT policy and procedures
• Produce, adjust and maintain product roadmap, including planning and prioritizing product features using inputs from vendors, current business needs, operational planning, and strategic planning
• Define an enterprise-level vision for the product, in support of SLUHN Health's organizational priorities
• Produce, adjust and maintain a product backlog and provide a summary to operational stakeholders to be used when developing roadmaps
• Participate in development of a network-wide plan for information system implementation on a fiscal year basis and also participates in the IT strategic planning process
• Maintains updated optimization plan across the application to achieve maximum value from the product
• Develops and manages a robust governance plan to ensure all stakeholders and provider workforce planning are fully informed. Creating dashboards for IT and end users for awareness of their request
• Responsible for oversight of system design, development, implementation and maintenance for all Information Technology systems in the scope of the role
• Coordinates multidisciplinary project teams, serves as a project leader on select projects, and is responsible for monitoring of progress for IT related implementations

Physical and Sensory Requirements:

Sitting up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, and pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Hearing as it relates to normal and telephone conversations. Seeing as it relates to general, near, color, and peripheral vision.

Education:

High School Diploma or GED required. Bachelor's Degree preferred. Master's Degree preferred.

Training and Experience:

5-7 years of hospital system/data experience required 3-5 years of supervisory experience required. Experience in implementing (internal IT and external users), supporting and optimizing the Service Now application. Experience in creating and maintaining governance over the application. ITIL certification a plus.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.