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Customer Support Associate
Evolve automated customer support framework as the company scales.
Salt Lake City
Junior
2 months ago
✨ About The Role
- Respond to customer inquiries via phone, email, and SMS promptly and professionally
- Provide accurate information, problem-solving suggestions, and ensure a 1-contact resolution for customer issues
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Research complex issues across multiple databases and work with support resources to resolve customer issues
- Handle escalated calls and issues, resolving more complex customer issues in an effective and empathic manner
⚡ Requirements
- Experienced in customer success or support roles, with 2-3 years of relevant experience in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet to provide efficient and effective customer support
- Excellent communication skills, both verbal and written, with a focus on maintaining a positive and professional attitude
- Proficient in using computers and various software applications, with attention to detail and ability to multitask
- Autonomous, proactive, and a fast-learner, with a sense of urgency to tackle tasks at hand
About Slope
The B2B Payments Platform