Customer Service Representative - Direct Delivery (hybrid)

Customer Service Representative - Direct Delivery (Hybrid)

Get to know Sleeman Breweries

At Sleeman Breweries, our people make us exceptional. We're a company founded by entrepreneurs, and that spirit is alive and thriving today. If you want to make your mark, this is the place for you – and we want to work with you! While we're Canada's third-largest brewer, we're also a place where you can get to know everyone's name and they'll get to know yours. People here care about what they do and the people they work with. Our commitment to our people and our values are clear. In 2023, we were named one of Canada's Best Employers (Forbes Magazine) and one of Canada's Greenest Employers.

What you'll get

To attract top-tier talent, we offer top-tier benefits:

• Compensation that's a step ahead
• RRSP matching program to help you save for retirement
• A commitment to work-life balance and flexible work arrangements when appropriate for the role
• Benefits coverage for partners and kids
• Parental leave top-up for primary and secondary caregivers
• Employee beer credit
• Tuition reimbursement program for eligible employees
• Employee and family assistance program
• Discount program with access to perks from big brands and local favourites

What you'll do – The opportunity

Responsibilities

• Handle incoming and outgoing calls with direct delivery customers to arrange orders in accordance with multiple delivery schedules and deadlines; advise customers of promotional opportunities or new products as appropriate
• Investigate and follow through to resolve related service issues, working with warehouse, sales, and delivery staff and supervisor as necessary
• Enter orders for direct delivery into Oracle, then release to warehouse management system for shipping
• Maintain up-to-date customer information and daily call sheets and update as necessary
• Support Ontario Supply group as required
• Exchange information with Warehouse staff and Sales Representatives regarding orders and customer issues
• Support adherence to quality and food safety standards as required
• Perform other related duties, as required

Requirements

• Minimum secondary school diploma or equivalent
• Minimum 2 years customer service experience
• Strong communication skills, both written and verbal
• Ability to build effective working relationships, both internal and external to the organization
• Strong attention to detail
• Ability to adapt to changing circumstances and work in a fast paced environment
• Computer skills with ability to use Microsoft Office applications
• Acceptable criminal background check
• Ability to support and project values compatible with the organization

Working Conditions

• This is a hybrid position, requiring in-office presence on Tuesdays, Thursdays, and Fridays, with flexibility to work remotely on the remaining days.
• Overtime may be required

Core Competencies

Adaptability/Flexibility Customer Focus Initiative Interpersonal Skills Teamwork

Think you have what we need, but your credentials don't perfectly line up? You should apply! We know that folks in some equity-deserving groups miss opportunities if they think their qualifications don't fit. We would love to chat about your skills and experience and see how we might work together.

What matters here

We like you just the way you are. We believe in creating safe and inclusive spaces for everyone and our Diversity, Equity and Inclusion Committee helps us live up to that commitment. You're welcome here no matter your sex, sexual orientation, gender identity or expression, religion/creed, language, national or ethnic background, Indigenous identity, race, colour, neurodivergence, or disability status. We're an equal-pay employer and believe in opportunity for everyone. Need an accommodation during the application process? Let us know!

What we make

Our consumers know we create some of the best beers in Canada from our breweries across the country: Sleeman, Okanagan Spring, Unibroue, and Wild Rose. And we're growing into new and innovative spaces with our ready-to-drink SoCIAL LITE line. Get an inside look at what it's like working at Sleeman Breweries by following @lifeatsleeman on Instagram. We think you'll like working here!

We thank all candidates for their interest however only those selected to proceed will be contacted.