Passenger Service Agent

Passenger Services Agent

At Sky Handling Partner, our people are our business! We are thrilled to offer the opportunity to join us as a Passenger Services Agent in the fast-paced environment of Dublin Airport, working with one of Ireland's leading Ground Services Providers.

In this exciting role, you'll navigate the buzz of air travel, ensuring passengers have an enjoyable experience before their flights while also delivering exceptional service to our airline clients. Experience the energy of the airport as you become a vital part of our team, delivering top-notch service in a setting where every day brings new adventures!

The Role:

As a Passenger Service Agent for Sky Handling Partner, you will collaborate closely with your colleagues across many departments as well as with staff at Dublin Airport and our Airline Representatives. Teamwork is essential to ensure a smooth service delivery, coordinating schedules, managing passenger flow, and responding efficiently to any operational challenges that may arise. By communicating effectively with your colleagues and supporting one another, you will help create a seamless and enjoyable travel experience for our passengers, while delivering exceptional services for our airline clients too.

Key Responsibilities:

• To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
• To verify the validity of passenger's documentation, with respect to immigration and security considerations
• Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
• Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier's disruption procedures.
• Attending to the needs of passengers who may require special assistance
• To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
• To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
• To meet inbound passengers and escort them to immigration through the correct channels.
• To maintain the highest level of grooming standards as per company regulation.
• Report any system errors or procedural issues that you experience to your Supervisor.
• Focus particular attention on avoiding duplicate check-in errors.
• Other duties will be assigned from time to time including assisting in other departments.

Person Specification:

• Customer Service experience
• Ability to work well under pressure.
• Good organizational and interpersonal skills.
• Ability to work rostered shifts and to be flexible in the event of disruptions.
• The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager in a professional manner.
• A good record for attendance, punctuality and time keeping.