Senior Product Analyst (salesforce Experience Cloud)

Sky Uk&I Technology Team

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass.

That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK.

What You'll Do

• Work closely with the Principal Portfolio Analysts within the Commercial & Digital value stream to gain an understanding of the capability & feature scope for upcoming initiatives.
• Drive forward these Sky Business initiatives with the product analysts within Software Engineering, documenting features and supporting Product Analyst decompose the features into user stories that can be easily understood by the scrum teams.
• Ensure quality assurance of analysis artefacts by introducing and adhering to 'Best Practice' principles that are collectively bought in by the analysis team, as well as other functions within Sky Business Technology.
• Work closely with the Software Engineering delivery team to create, prioritise & maintain the SW Engineering Technology roadmap.
• Engage with the Principal Portfolio Analysts to review and maintain the Product Analyst capacity model, highlighting potential bottleneck risks or challenges and present alternative solutions.
• Communicate to senior stakeholders on initiative progress during the A&D, Build, Test & Production phases, utilising tools to create dashboards to provide a data driven view.

What You'll Bring

• Experience of performing the role of Product Analyst or Product Owner in the B2B telecoms domain, working with Broadband, Voice, Mobile and Tv products within Agile methodologies such as Scrum, Kanban and SAFe.
• Experience in Salesforce Experience Cloud and Digital platforms that support B2B customers.
• Experience of CRM related functionality and capabilities (ideally Salesforce CRM functionality).
• Experience of documenting and decomposing features into user stories and acceptance criteria and prioritising these within scrum team backlogs.
• Experience working across multiple different scrum teams, business and technical stakeholder groups to ensure alignment of scope and an agreed approach to successfully deliver the desired outcome.
• Experience of creating, maintaining and communicating digital & commercial product.

Team Overview

UK&I Technology

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK.

The Rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & How You'll Work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your Office Space

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

or

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.