Salesforce Administrator

Salesforce Administrator

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We're looking for a proactive Salesforce Administrator to manage, optimise, and support our Salesforce platform. You'll work closely with business and technical teams to ensure the system meets evolving user needs. This role is key to maintaining data integrity, driving automation, and enabling scalable growth.

What you'll do:

• Lead the day-to-day administration, development, and continuous optimisation of our Salesforce ecosystem (Sales, Service, and Marketing Cloud).
• Partner with product, tech, and operational teams to scope and implement impactful enhancements and automation initiatives.
• Ensure smooth CRM integrations across platforms, enabling accurate, real-time data flow and performance insight.
• Champion data integrity, user enablement, and platform adoption by leading training, governance, and user support.
• Collaborate on roadmap planning, prioritising strategic initiatives and platform upgrades.
• Maintain system health and compliance through routine checks, security reviews, and release management.
• Manage user access, licensing, roles, and permissions to ensure seamless team collaboration.
• Act as a trusted liaison between business stakeholders and tech delivery teams - translating business needs into scalable CRM solutions.

What you'll bring:

• Salesforce Administrator certification (ADM 201) required or in progress.
• Hands-on experience as a Salesforce Administrator in a business environment.
• Strong knowledge of Salesforce platform capabilities, including user management, profiles, roles, permissions, page layouts, reports, dashboards, and validation rules.
• Experience with Salesforce automation tools such as Flows, Process Builder, and Workflow Rules.
• Proven ability to manage data imports, exports, and data integrity using tools like Data Loader or Data Import Wizard.
• Strong understanding of Salesforce best practices and governance standards.
• Ability to gather and translate business requirements into technical solutions within the Salesforce platform.
• Proficient in creating and maintaining custom objects, fields, and reports.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills, with the ability to work collaboratively across departments.

Team overview:

Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. This role in Sky Business Communications sits within the Operational Support function.

The Rewards:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.