Marketing Technology & Process Manager

Marketing Operations Specialist

In this Marketing Operations Specialist role, you will take ownership of key projects that enhance and streamline our marketing technology ecosystem, including referral platforms, CRM, marketing automation, data systems, and internal tools. You will be responsible for designing efficient marketing processes and customer journeys, managing campaign execution, and ensuring smooth, compliant data exchange between marketing and sales teams.

You will combine hands-on implementation with strategic insight, using data-driven approaches to identify opportunities for improvement and optimise overall marketing performance. Collaborating closely with multiple teams and external vendors, you will play a vital part in introducing new tools and refining workflows to support business goals.

This role is ideal for someone who enjoys working at the intersection of technology, process, and cross-functional collaboration - delivering practical solutions that drive measurable marketing impact.

What You'll Do:

• Lead end-to-end initiatives—from gathering requirements with Sales and Marketing to designing processes and implementing solutions using the Martech stack.
• Design, document, and evolve core marketing workflows (campaign briefing, data segmentation, journey building, deployment, and reporting).
• Manage and optimise data handoff between marketing and sales to ensure seamless, automated, and compliant lead transfer with high data quality.
• Build, test, and refine marketing automations and journeys across platforms (Salesforce Marketing Cloud, Sales Cloud CRM, referral and data platforms, Google Analytics), collaborating with specialist developers.
• Operationalise new vendors and tools by driving onboarding, user access, training, and performance tracking in partnership with cross-functional teams.
• Set KPIs, monitor tool impact, gather feedback, and iterate to maximise marketing efficiency while promoting data-driven decision-making, compliance, AI, and automation.
• Drive cross-team collaboration, manage multiple projects simultaneously, and apply project management best practices in a fast-paced environment.

What You'll Bring:

• Proactive self-starter with strong organisational and project management skills, driving optimisation across tools, processes, and workflows.
• Experienced in process mapping, journey design, workflow standardisation, and cross-functional collaboration (marketing, data, sales, compliance, tech).
• Skilled in marketing platforms and tools, ideally Salesforce Marketing Cloud and Sales Cloud CRM, with a continuous improvement mindset.
• Detail-oriented and solutions-focused, comfortable working in fast-paced, evolving environments.
• Knowledge of data governance and compliance (GDPR/PECR), preferably within B2B marketing landscapes.
• Clear communicator, able to simplify complex processes and engage stakeholders effectively.
• Hands-on experience with email/journey building in Salesforce Marketing Cloud Engagement desirable; familiarity with HTML, AMPscript, and SQL is a plus.

Sky Business is a new, exciting division of Sky. We are passionate about giving small businesses a better broadband experience and we have learnt everything we know from one of the leading providers of business broadband in the United States, Comcast. With an exciting, fast-paced start-up environment, we are looking for exceptional people, to help drive our business forward. And with the support of a truly trusting and collaborative team, you will grow alongside our business.

How You'll Work:

We understand the importance of flexibility in today's working environment. That's why we've adopted a hybrid working approach, combining collaboration at our unique office spaces with the convenience of working from home. For this role, you'll typically work three days a week in the office, with the option to work remotely on other days.

During the recruitment process, we'll provide more details on how this approach supports collaboration, productivity, and work-life balance.

Your office base: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place! A generous pension package! Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.