Content Systems Support Engineer

Content Systems Support Engineer

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Content System Engineering team is at the cutting-edge of the latest content management and content processing systems. We are extremely passionate about what we do and have an exciting opportunity to hire a 24/7 shift-based Content Systems Support Engineer who will be able to resolve incidents to ensure our systems are operating as efficiently as possible.

What you'll do:

• Provide 1st and 2nd Line 24/7 Support. Offer expert support to operational and production teams, for content and production processing systems, troubleshooting issues, and providing timely incident resolution.
• Monitor & Maintain System Health: Continuously monitor the performance and health of production systems, identifying and resolving potential issues before they impact operations.
• Incident and Change Communication: Provide clear and timely communication to stakeholders and system users regarding incidents, and system changes, ensuring all parties are informed and any potential impact is understood.
• Collaboration: Work closely with technical teams to troubleshoot issues, enhance workflows and bring new projects into support.
• Enhance Monitoring Tools: Collaborate to develop monitoring solutions, ensuring that critical systems are being monitored, and issues are detected early.
• Documentation & Reporting: Keep accurate records of incidents, resolutions, and any ongoing issues, and create reports for internal teams.

What you'll bring:

• Excellent Problem-Solving, Prioritization, and Organizational Skills: Strong ability to assess, prioritize, and resolve multiple issues efficiently.
• Support Skills: Experience providing 1st and 2nd line support in a technical environment, with the ability to diagnose and resolve issues quickly and effectively.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to clearly explain technical issues to non-technical stakeholders and work collaboratively with various teams.
• Can-Do Attitude: A proactive, positive mindset with a "can-do" attitude, always willing to take on challenges, find solutions, and go the extra mile to support the team and ensure the success of the systems.
• Team-Oriented Mindset: Ability to work effectively as part of a team, sharing knowledge, supporting colleagues, and contributing to a positive work environment.
• Availability for 24/7 Support: Willingness and flexibility to provide support in a 24/7 shift environment, including nights, weekends, and holidays.

Desirable:

• Technical Expertise in Broadcast Systems: Understanding of MAM systems, production workflows, and broadcast infrastructure, including both on-prem and cloud-based systems.

How you'll work:

In this role you will work onsite, in a 24/7 shift environment, including nights, weekends, and holidays, 5/4 days on and off.

Early shift: 7am - 7pm

Mid shift: 10am - 10pm

Night shift: 7pm - 7am

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place!
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences!

Team overview:

Content technology and innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.

Inclusion & how you'll work:

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.