Broadcast Support Team Lead

Broadcast Support Team Lead

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

This role is for a Broadcast Support Team Lead. You will be leading a team of around 8 engineers, whose skill sets will span supporting MCR, Playout, OTT and DTH distribution. The successful candidate will line-manage the engineers on a day-to-day basis, managing and delegating workload. It is expected that there will be roughly a 50:50 split between engineering and management responsibilities. You will be able to confidently manage major incidents, dealing with stakeholders and making sure that Sky's services reach customers as intended. You will be working across all of Sky's output, including News, Sport and Entertainment.

The Origination & Distribution Shift Support team is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks to MCR, Playout and the Headend platform. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components.

What you'll do:

• Provide 1st class reactive and proactive support, leading a shift team working a 7-day fortnight rotation made up predominantly of early shifts.
• Collaborate with other Team Leads and Managers to manage the shift team rota, ensuring adequate staffing levels to meet operational requirements.
• Conduct regular 121 meetings with direct reports to support their performance and set objectives effectively.
• Provide technical advice, guidance, training and expertise on Sky systems to internal user groups and project staff.
• Provide technical leadership during service-affected incidents.
• Ensure all issues are logged and reported to high standards.
• Representation of the department at daily broadcast stakeholder incident meetings.
• AP Shift Pattern 7am-7pm primarily on-site, with rotated 2nd line on-call responsibility.

What you'll bring:

• Extensive experience as a Broadcast Engineer, ideally in the MCR, Playout, OTT & DTH domain.
• A demonstrable understanding of baseband and IP broadcast video, audio and/or compression standards.
• Strong leadership qualities.
• Highly effective coordination and communication skills with both stakeholders and team members.
• Experience in handling escalations and critical incidents within a live TV environment.
• Strong organisational skills for managing documentation, communication channels and workload in a busy team.

Shift Pattern:

You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation.

The rewards:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Content technology and innovation:

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content!

Inclusion & how you'll work:

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Your office space:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you:

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.