Broadcast Support Engineer

Broadcast Support Engineer

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This role is for a Broadcast Support Engineer, initially focusing on the Distribution area (OTT, DTH, VOD). As part of the onsite support shift team, you will be looking after day-to-day systems and projects - from maintaining encoders & multiplexers, to reactive video & audio related technical issues. You will be working across all of Sky's output, including News, Sport and Entertainment.

The Origination & Distribution Shift Support team is responsible for providing technical support and maintenance of broadcast systems, equipment, software applications and networks to MCR, Playout, OTT and DTH. This includes troubleshooting hardware/software issues as well as performing preventative maintenance on all related components. The successful candidate will be able to work independently with minimal supervision while also being a team player to ensure the smooth operation of our broadcasting operations.

What You'll Do

• Provide technical support and timely fault analysis on the Broadcast Headend, VOD and Streaming platforms
• Work a regular shift pattern in one of two engineering teams formed of Associate Engineers, Engineers & Senior Engineers
• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large platform
• Create & update tickets for every task, working these through to resolution
• Field calls, deal with routine maintenance and proactive checks, and attend major incident reviews.

What You'll Bring

• A degree in Broadcast Engineering/Media Technologies/or equivalent
• Solid experience as a Broadcast Engineer, ideally in the MCR, Playout, OTT & DTH domain.
• A demonstrable understanding of baseband and IP broadcast video, audio and/or compression standards.
• Solid understanding of MPEG/DVB standards
• A detailed understanding of the broadcast chain, specifically around the distribution area.
• Excellent troubleshooting skills
• Ability to resolve complex problems or problems where precedent may not exist in a live broadcast environment.
• A highly effective, positive, and influential communication style.
• A willingness to work a shift pattern, including weekend and evening working.

Shift Pattern: You will be required to work a shift pattern that covers a 7-day fortnight. This would normally comprise Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation.

The Rewards

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Content Technology and Innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content!

Inclusion & How You'll Work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Your Office Space

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you. Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.