Service Technician

Service Technician

OVERVIEW: The Marine/Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.

KEY TASKS:

• Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.
• Perform diagnostics and repair of all types of marine engines and transmissions/drives/generators.
• Perform mechanical repair work such as:
• remove engine, transom or outdrive
• disassemble unit and inspect parts for wear
• overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
• rebuild parts such as engine cylinder blocks
• rewire ignition system, lights and instrument panel
• replace and adjust taillights
• install and repair accessories such as radios, heaters, mirrors, and windshield wipers
• Operate a hydraulic jack or hoist as needed.
• Advise customers and/or insurance adjusters as to necessary repairs.
• Complete repair work utilizing service scheduler and SSO's within the established timeframe
• Ensure all warranty work is completed according to manufacture's and company guidelines
• Safely operate company and customer vessels during diagnostic water testing operations
• Maintain tools in good condition and according to guidelines
• Other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction/FANS
• Timely and accurate completion of work
• Maintain 100% productivity.
• Maintain minimum number of comebacks

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