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Technical Support Specialist - Remote Eligible
Manage technical support inquiries to ensure merchants receive timely and effective solutions.
Remote
Entry Level
1 month ago
Technical Support Specialist
Remote
Customer Experience /
Full-time /
Remote
We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants. We're currently hiring someone to work in Eastern Timezone in North America. You will:
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.
Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.
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