Senior Manager, Client Services - Remote Eligible

Senior Manager, Client Services

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—they're the foundation of how we work and grow together globally. We commit to:

• Win as a Team.
• Find Solutions.
• Take Ownership.
• Do the Right Thing.
• Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

We're looking for a Senior Manager, Client Services to join our growing team. In this role, you'll be at the forefront of our client relationships—leading conversations, building trust, and delivering creative solutions that drive impact. You'll help grow new and existing accounts, guide clients through our proposal and pitch process, and collaborate with internal teams to bring creative ideas to life. This strategic, client-facing role is ideal for someone who is equal parts relationship-builder, problem-solver, and creative thinker. This role reports to the Vice President, Client Services.

What Success Looks Like:

Strategic Client Partnerships – You're the go-to advisor for clients, driving trust and long-term relationships by consistently delivering value and identifying opportunities.

• Measured by client retention, upsell rate, and feedback.

Seamless Project Execution – You ensure smooth transitions from pitch to project, keeping work on track and aligned with client goals.

• Measured by project margin and internal feedback.

Account Growth – You grow accounts by uncovering new opportunities, connecting cross-functional needs, and positioning SketchDeck's full services.

• Measured by revenue growth, proposals sent, and new teams sourced.

Strong Internal Collaboration – You collaborate effectively across teams, keeping everyone aligned and driving positive outcomes for clients.

• Measured by peer feedback and team impact on accounts.

What You'll Do:

• Be the strategic partner clients rely on. Build trusted relationships that position you as an extension of their team and brand.
• Lead with impact. Drive new business conversations, uncover client needs, and shape creative strategies that lead to ongoing partnerships—especially $1M+ AOR relationships.
• Own the sales process. From discovery to pitch, you'll lead the end-to-end experience for prospective clients, turning opportunities into long-term wins.
• Collaborate cross-functionally. Work with Design Directors, PMs, and operations to ensure a seamless transition from pitch to delivery.
• Grow accounts over time. Identify opportunities to deepen partnerships and expand the scope of our work through upselling, referrals, and co-selling with 24 Seven.
• Vet and prioritize leads. Qualify inbound interest and proactively prospect to build a healthy pipeline of accounts aligned with SketchDeck's services.
• Support business operations. Contribute to internal process improvements, keep CRM up to date, and bring ideas to the table to evolve how we grow.