Servicenow IT Service Management (itsm) Intern (summer 2026)

IT Service Management Intern

IT Service Management is essential to modern business operations, requiring understanding of how business processes, technical systems, and user experiences work together across an organization. This internship will provide comprehensive exposure to IT functions and establish a strong foundation for your IT career.

About The Role

The ServiceNow IT Service Management Intern will develop, organize, and maintain our knowledge base within the ServiceNow platform. This internship provides hands-on experience with enterprise IT Service Management tools and knowledge management best practices. You will work directly with subject matter experts to standardize knowledge articles, manage content lifecycle, and ensure our ServiceNow Knowledge Base remains current and accessible across our global operations.

What You'll Do

1. Create, update, and maintain knowledge articles in the ServiceNow platform following established templates and formatting standards
2. Research and document IT processes, procedures, and solutions for knowledge base enhancement
3. Convert existing documentation into standardized ServiceNow knowledge articles using consistent formatting
4. Monitor knowledge articles approaching expiration dates and coordinate renewal processes with content owners
5. Collaborate with teams to update, renew, or retire outdated knowledge base content
6. Support standardization of ServiceNow Knowledge Base templates across all article categories

What You'll Bring

• Strong attention to detail and organizational skills for managing knowledge article lifecycle processes
• Ability to learn ServiceNow platform functionality quickly and adapt to knowledge management workflows
• Research skills to gather technical information and convert it into clear, accessible documentation
• Proactive mindset for following up on expiring content and ensuring knowledge base accuracy
• Ability to read and interpret technical documents such as IT procedures, policies, and system documentation
• Technical writing skills to create clear, concise documentation for diverse audiences
• ServiceNow platform experience is a plus, but not required

Requirements

• Currently pursuing a major in Information Technology, Computer Science, or related field
• Strong computer skills and proficiency with web-based applications and documentation tools
• Excellent written, verbal, and interpersonal communication skills
• Self-motivated with desire to learn and contribute to team success

The pay rate for this role is $25/hr.

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.