Ecommerce Operations & CRO Coordinator - Europe (100%)

Operations & CRO Coordinator

We're looking for a highly organized and data-driven Operations & CRO Coordinator to support the optimization of our international eCommerce sites, onsite performance, and operations. In this role, you'll be at the intersection of digital operations and conversion rate optimization, ensuring our platforms run smoothly while continuously improving the customer journey and business outcomes. You'll work closely with cross-functional teams to support all CRO activities, monitor site performance, implement data-backed enhancements that drive conversion, engagement, and revenue as well as manage operational processes. This is a key role for someone who thrives on structure, insights, and impact.

Key Responsibilities

Support the execution of A/B tests and CRO experiments to improve onsite performance.

Monitor test performance, document results, and contribute to reporting and insights.

Track key site KPIs (e.g., conversion, engagement, bounce rate) and assist in generating actionable insights to inform optimization and roadmap decisions.

Collaborate with cross-functional teams to identify, test, and implement optimization opportunities.

Support digital roadmap initiatives (e.g., new country rollouts, payment/shipping improvements) by assisting with competitor benchmarking, data consolidation, and business case development for enhancement requests.

Support QA testing and validation of enhancements and new functionalities, coordinating with global and local teams on translations and UAT to ensure smooth and consistent rollouts across markets.

Collaborate with Customer Service and Logistics to support the end-to-end customer journey, including payments, returns, fraud alerts, and maintain up-to-date FAQ content.

Support issue resolution and system improvements by monitoring order-related problems, payment failures, and fraud alerts, and assisting in the maintenance of platforms like SFCC, ERP, PIM, and payment gateways.

Assist with promotional campaign setup, coupon codes, and content slot updates.

Track and analyze promotional and coupon code performance and support go-live validation.

Skills & Experience Required

+3 years in eCommerce management, operations, or digital coordination.

Strong attention to detail and a structured, hands-on work style.

Excellent communication and collaboration skills with the ability to multitask in a fast-paced environment.

Strong analytical mindset with the ability to interpret data, identify trends, and translate KPIs into actionable insights.

Experience with Salesforce Commerce Cloud is a strong plus.

Proficiency in Excel/Google Sheets and analytics tools (e.g., GA4, Looker Studio, Incorta).

Experience with project coordination, CRO program, A/B testing, and UX improvement initiatives.

Experience with Monetate or similar A/B testing and personalization platforms is a strong plus.

Understanding order management, payment flows, returns, and fraud handling is a plus.

Fluent in English; additional European languages are a plus.

About Skechers

Skechers, a global Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent over 30 years helping people of all ages look and feel good.

Be You - Feel Welcome

Skechers recognizes the importance and power of diversity within our business. We ensure that our people processes are fair, transparent, and promote equality of opportunity for all employees and job applicants. Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.