Pipeline Operations & Analytics Manager - Remote Eligible

Pipeline Operations & Analytics Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together!

We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.

This strategic position is responsible for maintaining pipeline integrity and driving operational efficiency across our global regions, working with AMERS, APAC & EMEA markets. The role combines advanced analytics with operational excellence to ensure efficient pipeline progression, reduce case aging, and optimise resource allocation.

As our data intelligence hub, you will compile and analyse performance data from both our SiteMinder product platform, CRM, and various data systems to create comprehensive visibility into onboarding operations. You'll transform raw data from multiple sources into actionable insights that drive growth outcomes, identify revenue opportunities, and optimise team performance. This role is instrumental in identifying and resolving pipeline bottlenecks while providing data-driven performance insights that directly support business decisions and strategic planning.

Extract, compile, and synthesise data from SiteMinder product platform, Salesforce CRM, and Snowflake data warehouse using SQL queries

Build and maintain dynamic dashboards in Google Sheets, Tableau, Salesforce to create unified performance visibility

Monitor real-time pipeline and performance health metrics across all regions, tracking conversion rates, activation timelines, and customer progression

Identify growth opportunities and revenue trends through cross-system data analysis

Develop automated reporting frameworks that pull from multiple data sources to track KPIs and operational metrics

Analyse customer behaviour patterns and product usage data to optimise onboarding pathways

Maintain pipeline integrity across global regions, ensuring data accuracy between Salesforce and product systems

Reduce case aging through proactive monitoring and intervention strategies informed by SQL-based analysis

Optimise resource allocation based on data-driven workload analysis

Identify and resolve pipeline bottlenecks using insights from both systems

Provide actionable insights that drive growth outcomes and improve conversion metrics

Create or manage forecasting models using historical data from Salesforce, Snowflake, and product analytics

Partner with leadership to translate data findings into strategic initiatives

Support business decision-making with comprehensive performance analytics delivered through intelligent dashboards and reports

Advanced SQL skills for data extraction, transformation, and analysis

Experience with Snowflake data warehouse platform

Proficiency in Tableau for data visualisation and dashboard creation

Strong expertise in Salesforce CRM for pipeline management and reporting

Advanced Google Sheets skills including complex formulas, pivot tables, and data manipulation

Proven ability to compile and synthesise data from multiple systems into cohesive insights

Strong analytical mindset with experience translating data into actionable recommendations

Experience in pipeline operations and case management

Excellent problem-solving abilities with attention to detail

Experience in operations analytics, revenue operations, or similar role

Experience working with SaaS products and CRM systems

Advanced proficiency in Salesforce, Tableau, Snowflake, Google Suite

Proven SQL skills and experience with data visualisation tools

Experience working with multi-region, multi-language operations

Track record of driving operational efficiency through data-driven initiatives

Strong analytical and problem-solving skills

Excellent attention to detail and data accuracy

Ability to work across multiple time zones and cultures

Strong communication skills with ability to present complex data simply

Process-oriented mindset with focus on continuous improvement

Project management and stakeholder management expertise

- Equity packages for you to be a part of the SiteMinder journey

- Hybrid working model (in-office & from home) / Fully remote

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.