Services Operations And Engagement Manager

Services Operations And Engagement Manager

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together.

The Services Operations and Engagement Manager owns the system support and operational execution of our services business. This role ensures smooth project setup, resource allocation, and operational workflows across multiple systems, enabling our teams to deliver exceptional client outcomes.

What You'll Do:

• Create and manage services projects in designated tools.
• Allocate and assign specialized Sitecore resources to projects based on client needs.
• Streamline various project case types for efficiency and consistency.
• Support workflows between integrated systems to maintain operational accuracy.
• Produce reports aggregating data from multiple systems and sources for business insights.
• Collaborate effectively with teams across multiple cultures and regions (AMR and EMEA).

What You'll Need:

• Strong ability to learn quickly, think methodically, and solve complex problems.
• Excellent communication skills and ability to work across diverse teams and geographies.
• Experience with Certinia, ServiceNow, and advanced reporting tools (e.g., Excel, Power BI) is highly desirable.
• Familiarity with global service operations and cross-cultural collaboration.

Why Sitecore?

At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally. We're dedicated to fostering growth, innovation, and a commitment to our employees' professional and personal development. Be part of a visionary, innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.